Q. What times and days do you have available for delivery? A. Our current times for delivery are: Monday thru Friday 12AM - 8AM. If you need delivery prior to 8AM, please let us know in advance. Your delivery day & time will depend on your location and what routes are going through your neighborhood on that day. Q. Is it true that milk exposed to light can lose nutrition? A. Yes, scientific studies have shown that when milk is exposed to light, it can destroy most of the milks’ vitamin C and over half of the riboflavin. This includes both natural and artificial light. We take care to keep your milk from being exposed to light.(Study By Cornell University, College of Agriculture and Life Science.) Q. What is a “standing order” and how do I change it? A. Your standing order is the amount of product you would like to have delivered to you on a weekly basis. You can change your standing order by logging in to your customer account, or by calling us. You may change your order until 9:00am the day before your delivery to change your order. Q. What if I go on vacation or don’t need a delivery? A. You can log into your customer account or give us a call up to 9:00am the day before your delivery to put a hold on your account. We can suspend your delivery as long as you need us to. Q. Is there any artificial growth hormones or antibiotics in the milk you deliver? A. No. We guarantee that none of our cows have never been treated with artificial growth hormone (rbST) or have any antibiotics in their system. In addition, we guarantee our cows are not given any animal bi-products. Q. Does Portland Milk charge a delivery fee? A. Yes, there is a small delivery charge of $1.75 per weekly delivery. Q. Is there a minimum order? A. Yes, we do ask that your order two gallons or more. If you do not need this much milk each week, we can allow you to substitute a dozen eggs or a loaf of bread for a half gallon for each product ordered. We do not delivery every other week at this time. Q. How will I be billed for my dairy products? A. An invoice will be emailed the day after your checking account is charged. We will automatically bill your checking account the week of your weekly delivery (the Friday after your delivery) Q. How is my checking account information stored? A. We submit your information to our auto-pay processor who stores it on their servers using the latest in encryption technology. Q. Will my milk stay cold on a hot day? A. Without proper cooling, your milk could become warm. To help ensure your milk stays cold, we can provide you with ice pack(s) for a charge of $4.50 a piece. To ensure that you milk stays cold, simply freeze this ice pack(s) for 24 hours and leave it in your milk box the night before your delivery, and your milk-person will leave it on top of your products. Q. What if I have a question on my bill? A. If you have a question regarding any charges on your bill, you can call us or e-mail us and we will go over the bill with you to explain the charges. Q. Must I be a customer of Portland Milk Delivery for a certain amount of time? A. No, there is no contract to sign and no amount of time that you need to have delivery for. We are quite sure, however, once you try our fresh milk and the convenience of home delivery, you will not want to stop. Q. How do I sign-up for home delivery service? A. You can call us at (503) 839-1106 to setup an account or if you have any questions, or you can sign up on this site click here. When you sign-up we can provide you with one of our insulated dairy boxes for $30.00 or you can use your own cooler. There is a one-time setup fee of $15.00.